How to Deposit via M-Pesa
- 1. Log into your account and select the deposit option to view the specific paybill details assigned to your profile.
- 2. Open your M-Pesa menu and select Lipa na M-Pesa.
- 3. Enter the paybill number shown on the site and use your registered phone number as the account name.
- 4. Key in your intended amount, confirm the prompt with your PIN, and wait for the balance to update.
How to Withdraw via M-Pesa
- 1. Navigate to the withdrawal section in your personal profile dashboard.
- 2. Enter the amount you wish to withdraw, ensuring it aligns with the minimum limits stated on the platform.
- 3. Submit the request and wait for the M-Pesa notification.
- 4. If the status remains pending for long, refresh your browser or check your notifications.
Transaction Fees Note: M-Pesa transaction costs apply as per standard mobile money rates. Check your latest balance after the deduction to see if any specific platform processing fees were applied.
Troubleshooting & Issues
Fix: Wait five minutes before panicking. If it fails to show, take a screenshot of your M-Pesa confirmation SMS and send it to their customer support team.
Fix: Check if you have met the wagering requirements for any active bonus. You cannot pull out cash if you haven't turned over the bonus amount as required.
Frequently Asked Questions
Usually KSh 10 or KSh 20, but it changes based on the market. Check the bet slip before you commit your cash.
High traffic on match days can slow down the M-Pesa API. Expect a wait if you are betting just before the mega jackpot deadline.